Return & Refund​

At Qualit LLC, your satisfaction is our top priority. We aim to make your shopping experience hassle-free with our straightforward return and refund policy. Please review the following guidelines to ensure a smooth process:

1. Eligibility for Returns

To qualify for a return and refund, please adhere to the following criteria:

– Initiate the return process within 14 days from the date of delivery.
– Ensure the product(s) are unused, in their original packaging, and in the same condition as received.

2. How to Initiate a Return

To start a return, follow these steps:

– Log in to your Qualit LLC account on our website.
– Access the “Order History” section.
– Select the order containing the item(s) you wish to return.
– Follow the provided instructions to request a return and receive a Return Merchandise Authorization (RMA) number.

For guest purchases without an account, reach out to our customer support team for assistance.

3. Return Shipping

You are responsible for shipping the returned item(s) to us. We recommend using a trackable shipping method. Please note that shipping costs for returns are non-refundable, except in cases of our error.

4. Refunds

Upon receiving and inspecting the returned item(s), we will notify you of the refund status. Approved refunds will be credited to the original payment method within 3-5 business days, depending on your financial institution.

5. Exchanges

Direct exchanges are not available. If you wish to exchange an item, kindly follow the return process and place a new order for the desired item on our website.

6. Damaged or Defective Items

In the event of receiving a damaged or defective product, contact our customer support team promptly for assistance. We will guide you through the return process and arrange for a replacement or refund.

7. Contact Us

For inquiries or further assistance regarding our return and refund policy, reach out to us at:

Phone: +1 (716) 815-6328
Email: support@qualitory.com

Our dedicated customer support team is here to ensure a positive shopping experience with Qualit LLC.

8. Policy Updates

Please note that we reserve the right to update or modify our return and refund policy. We encourage you to check this page periodically for any changes. Your continued use of our services indicates acceptance of the updated policy.

Thank you for choosing Qualit LLC. We value your trust and are committed to delivering exceptional customer service.